Privacy Policy
Last updated: June 3rd, 2026
WorkCover Helpline is a business name of Sinnamon Lawyers. We are committed to safeguarding your privacy under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy outlines how we handle personal information collected through this website.
Personal Information
Browsing this website does not require you to share any personal information or contact details. If you contact us about WorkCover support or our legal services, we may need to gather details such as your name, residential address, email address, and phone number.
We will let you know what information we need and the reason for collecting it at the time. We will not sell or share your personal information with third parties without your consent, unless we are legally required to do so.
Accessing Your Information
To access the personal information we hold about you, please submit a written request. A reasonable administrative fee may apply.
If you believe the information we hold is incorrect, outdated, or you would prefer us not to retain it, get in touch and we will action your request.
Sensitive Information
Some of the matters we assist with may require us to collect sensitive information, such as health details connected to your workplace injury. We only collect this information when it is necessary to support you, and with your express consent.
Security of Your Information
We implement reasonable safeguards to keep your personal information secure from loss, misuse, unauthorised access, alteration, or disclosure.
Cookies and Website Tracking
Like most websites, we use cookies to help our site function and to gather insights into visitor behaviour. Cookies are small data files placed on your device when you browse. Some cookies last only for your current session, while others remain on your device until they expire or you remove them.
Meta Pixel
Our website uses the Meta Pixel, a tracking tool from Meta Platforms Inc. (Facebook). It gathers information about your activity on the site, including pages visited and technical details like IP address and browser type.
We use this information to evaluate ad performance and serve relevant ads to past visitors. You can read Meta’s Data Policy here: facebook.com/privacy/policy.
Google Analytics
We use Google Analytics to better understand how our website is being used. The data collected is aggregated and does not personally identify individual visitors.
Google Ads
Our website uses Google Ads tracking to evaluate the performance of our advertising campaigns and to display relevant ads to people who have previously visited us.
This may involve collecting your IP address, browser type, and the pages you viewed. Google’s handling of this data is described in their Privacy Policy: policies.google.com/privacy.
Overseas Data Transfers
Some information collected via cookies and tracking technologies (including Google Analytics, Google Ads, and the Meta Pixel) may be sent to and held on servers outside Australia, including in the United States.
Your Choices
You can turn off cookies through your browser settings at any time, though doing so may affect how parts of this website work.
Privacy Complaints
If you have any concerns about how your personal information has been handled, please call us on 1800 435 754 or reach out via the contact form on our website.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
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